Terms and Conditions
Return policy
Because these are delightfully divine pieces that are not found anywhere else, our customers have never wanted to return the creations purchased, and we do our best to describe and show each piece in its entirety. Having said that, if you desire to return your purchase, returning product is only accepted within 14 days of purchasing or receiving the product upon authorization.
PLEASE contact us immediately for any & all problems of product received, so we can do our best to satisfy any possible problems.
REDEEMED REMNANT holds the option for ANY needed dry cleaning cost to be recouped & paid for by customer if deemed necessary. The said cost of cleaning will be deducted from re-imbursement of initial purchase price to cover such issues of transferred dirt, smells, or any damage of goods. Any un-repairable or permanently damaged items will not be replaced or re-imbursed of said purchase cost. These are “one of a kind” pieces and cannot be replaced or (in most cases) recreated. All glass items are securely packaged and insured when mailed out. Any damaged items received, MUST include photos of damaged item, AND the damaged packaging as received for return process to be considered. PLEASE NOTE: our care in packaging and shipping is of the highest caliber, giving us over 4 decades without any problems of broken/damaged goods mailed & received to our worldwide customers.
We truly CARE and do our BEST to get you your purchases safely to you!
You can always contact us with any questions you have, and we will happily try to answer them.
Secure Checkout
With the 128-bit SSL security system with advanced encryption, you are certified that your purchases are safe.
Contact by Email
Our Email is: [email protected]
Comments
We would love to hear your comments as we grow and what more you desire to see us make & offer.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We only share your data with the credit card processing systems, in order to process your purchase.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
Shipping Costs
FREE SHIPPING for ALL domestic orders. All International shipments will be charged $35.00 + DDU.